Warehouse Management - Frequently Asked Questions
Set up and manage your warehouses, pickup locations, and return addresses
Table of Contents
- Adding Warehouses
- Warehouse Activation with Carriers
- RTO & Return Addresses
- Multi-Warehouse Setup
- Common Issues
1. Adding Warehouses
Q: How do I add a new warehouse?
A:
- Go to Settings → Warehouses
- Click Add New Warehouse
- Fill in:
- Warehouse name
- Full address (Line 1, Line 2)
- Pincode, City, State
- Contact person name and 10-digit phone
- Mark as Default Pickup if this is your primary location
- Click Save — carrier activation takes 24–48 hours
Q: What details are required for a warehouse?
| Field | Required | Notes |
|---|---|---|
| Warehouse Name | Yes | Internal identifier |
| Address Line 1 | Yes | Street address |
| Pincode | Yes | 6-digit Indian pincode |
| City | Yes | |
| State | Yes | |
| Contact Name | Yes | Person responsible for pickup |
| Contact Phone | Yes | 10-digit mobile |
| Address Line 2 | No | Floor/apartment details |
| GSTIN | No | If applicable for this location |
| RTO Address | No | Defaults to pickup address if blank |
Q: How many warehouses can I add?
A: No fixed limit. Each warehouse needs carrier activation (24–48 hours) before it can be used for new shipments.
Q: Can I edit a warehouse address after saving?
A: Yes — go to Settings → Warehouses and click Edit. If the pincode changes, re-activation with carriers is required (24–48 hours). Changes apply to new shipments only.
Q: How do I deactivate a warehouse?
A: Warehouses with active shipments cannot be deleted. Go to Settings → Warehouses, click on the warehouse, and select Deactivate. Contact support for permanent removal.
2. Warehouse Activation with Carriers
Q: Why does a warehouse need to be activated with carriers?
A: Carriers must register your pickup address in their system before scheduling pickups. This is a one-time process per warehouse-carrier combination and is handled by Velocity.
Q: How long does activation take?
| Carrier | Typical Activation Time |
|---|---|
| Delhivery | 24–48 hours |
| Shadowfax | ~24 hours |
| Xpressbees | 24–48 hours |
| Ekart | 24–48 hours |
| BlueDart | 48–72 hours |
| DTDC | 48–72 hours |
Q: Shipments are failing with "Warehouse not registered" error.
A: Carrier activation is pending or failed. Contact support with your warehouse name and the carrier name — Velocity handles all carrier activation. You do not need to contact the carrier directly.
Q: Do I need to activate each carrier separately for a new warehouse?
A: Yes, each carrier-warehouse combination is activated separately. When you add a new warehouse, Velocity initiates activation with all your enabled carriers automatically.
3. RTO & Return Addresses
Q: What is an RTO address?
A: The address where undelivered shipments are returned. By default, returns go back to the same pickup warehouse. You can configure a separate return/processing address if needed.
Q: How do I set a different RTO address?
A:
- Add the return address as a warehouse in Settings → Warehouses
- When manifesting a shipment, select this warehouse as the RTO location
- Or mark it as your Default RTO warehouse to apply automatically to all shipments
Important: Not all carriers support separate RTO addresses. Carriers that support it: Delhivery, BlueDart, Xpressbees, Ekart, Shadowfax. Carriers that return to pickup address only: DTDC, Pikndel, Blitz, Urbanebolt. See Carrier Integrations for full details.
Q: How do I set up a central RTO warehouse for all returns?
A:
- Add a new warehouse with your central return address in Settings → Warehouses
- Mark it as Default RTO
- Use only carriers that support separate RTO addresses for these shipments
4. Multi-Warehouse Setup
Q: I have multiple warehouses. How does Velocity know which one to pick from?
A:
- Manually — Select the pickup warehouse per order at manifest time
- Default — Mark one warehouse as Default; it's auto-selected unless changed
- Rules-based — Contact your KAM for warehouse-aware shipping rules
Q: Can I ship different items in one order from different warehouses?
A: Each shipment is linked to one pickup warehouse. For split orders, create multiple shipments from the respective warehouses.
Q: My pickup schedule is different per warehouse. How is that managed?
A: Pickup schedules are managed per carrier per warehouse. Contact your KAM to adjust pickup frequency or timing for specific warehouse locations.
5. Common Issues
Q: A carrier isn't picking up from my new warehouse.
A: Likely causes:
- Activation pending — Wait 48 hours, then contact support if still unresolved
- Pincode not serviceable — Check carrier serviceability for your warehouse pincode in Tools → Serviceability
- Minimum quantity — Some carriers require a minimum number of shipments per pickup run
Q: I moved my warehouse. How do I update the address?
A:
- Edit the warehouse in Settings → Warehouses with the new address
- If the pincode changed, re-activation with carriers is needed (24–48 hours)
- Existing in-transit shipments complete normally — only new shipments use the updated address
Q: Returns are going to the wrong warehouse.
A:
- Check the RTO address on the shipment (Order details → Shipment details)
- Check your Default RTO warehouse in Settings → Warehouses
- If the shipment is already in transit, contact support — some carriers allow RTO address updates before the return is delivered
Q: I see "Client-Warehouse is not active" error when creating shipments.
A: The warehouse-carrier combination is inactive. Contact support with your warehouse name and the carrier name. Velocity will reactivate it. Do not contact the carrier directly.
Quick Reference
| Task | Where | Notes |
|---|---|---|
| Add warehouse | Settings → Warehouses | 24–48h carrier activation |
| Set default pickup | Settings → Warehouses → Edit | Applies to new shipments |
| Set RTO address | Settings → Warehouses | Not all carriers support this |
| Fix "warehouse not registered" | Contact support | Velocity handles carrier activation |
| Deactivate warehouse | Settings → Warehouses | Cannot delete if active shipments exist |
Need Help?
- Email: support@velocity.in
- Live Chat: Click the chat icon in your dashboard
- Account Manager: For multi-warehouse configurations
Include your warehouse name and carrier name in all warehouse-related support queries.