Bulk Operations FAQ

This guide covers everything you need to know about bulk operations in Velocity Shipping, including bulk order uploads, bulk shipment actions, and bulk label generation.

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Table of Contents

1. Bulk Order Upload
2. Bulk Shipment Actions
3. Bulk Labels & Manifests
4. Troubleshooting Common Issues
5. Best Practices

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1. Bulk Order Upload

What is Bulk Order Upload?

Bulk Order Upload allows you to create multiple orders at once by uploading a CSV file instead of entering each order manually. This is especially useful for sellers who:

• Don't have a sales channel integration (like Shopify or WooCommerce)
• Need to process orders from offline channels
• Want to migrate orders from another platform

How do I access Bulk Order Upload?

1. Go to Orders in the left sidebar
2. Click the + Add Order button
3. Select Bulk Upload
4. Download the sample CSV template
5. Fill in your order details
6. Upload the completed file

What file format is supported?

Only CSV (Comma-Separated Values) files are supported. The file must be UTF-8 encoded.

What information is required in the CSV file?

The following fields are mandatory (marked with *):

Field	Description	Example
Customer name*	Full name of the buyer	John Doe
Customer mobile no*	10-digit Indian mobile number	9876543210
Order Id*	Your unique order reference	ORD-001
Payment method*	Must be PREPAID or COD	COD
Address line 1*	Street address	123 Main Street
Customer pincode*	6-digit delivery pincode	110001
Product name*	Name of the product	Blue T-Shirt
Product SKU Id*	Your product code	SKU-12345
Product quantity*	Number of items	2
Product price*	Price per unit (in INR)	499.00
Product tax rate (in %)*	GST percentage	18
Weight of the Package (in Kgs)*	Total shipment weight	0.5

Optional fields:

• Order date
• Order total
• COD Amount
• Customer email
• Customer alternate no
• Address line 2
• Customer city (auto-populated from pincode if not provided)
• Customer state (auto-populated from pincode if not provided)
• Package Id
• Package Length (in cms)
• Package Width (in cms)
• Package Height (in cms)
• RTO Warehouse Id
• E-waybill Number
• Product HSN code
• Product discount

Can I upload multiple items in a single order?

Yes! If an order has multiple items, create a separate row for each item with the same Order ID. The system will automatically group them together.

Example:

Order Id	Product name	Product quantity	Product price
ORD-001	Blue T-Shirt	1	499
ORD-001	Black Jeans	1	999
ORD-002	Red Kurta	2	799

This creates 2 orders: ORD-001 with 2 items, and ORD-002 with 1 item.

What happens after I upload the file?

1. Processing Starts: Your file is processed in the background
2. Validation: Each row is validated for mandatory fields and data formats
3. Order Creation: Valid orders are created in your account
4. Error Report: If any rows fail, you'll receive an email with an error report

How do I know if my upload was successful?

• You'll see a confirmation message: "Bulk upload orders processing started"
• Successfully created orders will appear in your Orders list
• If there are errors, you'll receive an email with a detailed error report

What happens if some orders fail?

• Successfully processed orders will still be created
• Failed orders are listed in an error report sent to your email
• The error report shows the original data plus an "Errors" column explaining what went wrong
• You can fix the errors and re-upload only the failed rows

What are the upload limits?

• Orders are processed in batches of 100 rows
• There's no hard limit on the number of orders per file
• Large files may take longer to process

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2. Bulk Shipment Actions

What bulk actions can I perform on shipments?

Action	Description	Where to access
Bulk Ship	Create shipments for multiple orders at once	Orders > New tab > Select orders > Ship
Bulk Cancel	Cancel multiple shipments at once	Orders > New or Ready to Ship tab > Select > Cancel
Bulk RTO	Initiate Return to Origin for multiple shipments	Orders > Need Attention tab > Select > Return to Origin
Bulk Reattempt	Request delivery reattempt for multiple shipments	Orders > NDR > Select > Reattempt
Bulk Update Package	Change package type for multiple orders	Orders > New > Select > Edit Package
Bulk Reassign	Move shipments to a different courier/warehouse	Orders > Ready to Ship > Select > Reassign
Bulk Tags	Add tags to multiple shipments	Orders > New > Select > Add Tags
Bulk Fulfill	Mark orders as fulfilled externally	Orders > New > Select > Mark Fulfilled

How do I select multiple shipments?

1. Go to the Orders page
2. Use the checkboxes on the left side to select individual orders
3. Or use the "Select All" checkbox at the top to select all visible orders
4. The bulk action buttons will appear at the top right corner of the list

What is the maximum number of shipments I can select?

You can select up to 5,000 shipments for bulk actions. If you need to process more, perform the action in multiple batches.

How do I know the bulk action is complete?

• Bulk actions are processed in the background
• You'll see a progress indicator or notification
• Refresh the page to see updated statuses
• For failed actions, you'll be notified of the specific shipments that couldn't be processed

Can I bulk update the address for multiple shipments?

Yes, through the Bulk Reattempt action:

1. Select the shipments (typically from NDR tab)
2. Choose "Reattempt Delivery"
3. You can optionally update the delivery address for all selected shipments

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3. Bulk Labels & Manifests

How do I download labels for multiple shipments?

1. Go to Orders > Ready to Ship tab
2. Select the shipments you want labels for
3. Click Download Labels
4. A PDF file containing all labels will be generated

What label formats are available?

• A6 format: Compact 4x6 inch labels (recommended for thermal printers)

How do I download the manifest?

1. Go to Pickups tab
2. Select the shipments
3. Click Create Manifest or Download Manifest
4. The manifest PDF will be generated for the selected shipments

What is included in the manifest?

The manifest includes:

• List of all AWB (tracking) numbers
• Order details
• Courier assignment
• Pickup warehouse details
• Ready for courier handover

Can I download invoices in bulk?

Yes!

1. Select multiple orders
2. Click Download Invoices
3. A combined PDF with all invoices will be generated

What is a Picklist and how do I download it?

A Picklist is a document to help warehouse staff pick and pack orders efficiently.

1. Go to Orders > Ready to Ship
2. Select the orders
3. Click Download Picklist
4. The picklist shows all products to be packed, organized by SKU

How long do bulk label/manifest downloads take?

• Small batches (under 100): Usually instant
• Large batches (500+): May take a few minutes
• Very large batches (1000+): Progress is tracked, and you'll be notified when ready
• The download link will be provided when generation is complete

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4. Troubleshooting Common Issues

My bulk order upload failed. What should I do?

Error	Cause	Solution
"Missing mandatory field"	A required field is empty	Fill in all fields marked with *
"Invalid pincode"	Pincode doesn't exist in our system	Verify the 6-digit pincode is correct
"Invalid payment method"	Payment method not recognized	Use exactly "PREPAID" or "COD"
"Invalid phone number"	Phone number format incorrect	Use 10-digit number without country code
"Warehouse not found"	Warehouse ID doesn't match	Verify warehouse is set up correctly
"Invalid weight"	Weight is zero or negative	Enter a positive weight in KGs
"Duplicate Order ID"	This Order ID already exists	Use a unique Order ID

Why are some orders showing as "Processing"?

Orders are processed in batches. Large uploads may take a few minutes. If orders remain in "Processing" for more than 30 minutes, please contact support.

Labels are not generating for some shipments

This can happen if:

• The shipment is not in "Ready to Ship" status
• The carrier hasn't provided label data yet
• There's a temporary connectivity issue with the carrier

Solution: Wait a few minutes and try again. If the issue persists, individual labels can be downloaded from the order detail page.

My bulk action is stuck

• Bulk actions are processed asynchronously
• Large batches may take several minutes
• Refresh the page after a few minutes to check status
• If stuck for more than 30 minutes, contact support

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5. Best Practices

For Bulk Order Upload

1. Always use the sample template: Download the latest template to ensure you have all required columns
2. Validate before uploading: Check for empty mandatory fields before uploading
3. Use consistent formats: Keep phone numbers, pincodes, and prices in consistent formats
4. Group multi-item orders: Use the same Order ID for items that belong together
5. Test with small batches first: Upload 5-10 orders first to verify your data format

For Bulk Shipment Actions

1. Filter before selecting: Use filters to narrow down to the exact shipments you want
2. Double-check selection: Review your selection before performing irreversible actions like cancellation
3. Process in reasonable batches: While you can select up to 5,000, smaller batches (500-1000) are faster
4. Wait for completion: Allow bulk actions to complete before starting another

For Bulk Labels & Manifests

1. Generate labels after shipping: Labels are available only after AWB assignment
2. Create manifests before pickup: Generate manifests when ready for courier handover
3. Download picklists early: Get picklists while orders are being prepared
4. Keep copies: Save manifest copies for your records

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Need Help?

If you couldn't find your answer here:

• Email: support@velocity.in
• Chat: Use the chat widget in your Velocity Shipping dashboard
• Help Center: Visit our help center for more guides