Common Issues
Quick answers to the most frequently reported problems on Velocity Shipping
This section covers the issues our support team hears about most often. Use the links below to jump to the relevant guide.
| Problem | Guide |
|---|---|
| An order placed in my store isn't showing in Velocity | Order Not Showing |
| No courier options appear when I try to ship | Courier Not Visible |
| Tracking hasn't updated in a while | Upstream Updates |
| Invoice seems wrong, COD not remitted, payment not reflected | Invoicing / Payment / COD Remittance |
| Shipment creation failed with a carrier error | Shipping Errors |
| Status in Velocity differs from what the carrier shows | Status Mismatch |
Still Need Help?
- Email: support@velocity.in
- Live Chat: Click the chat icon in your Velocity Shipping dashboard
- Account Manager: For account-specific or billing queries