Skip to main content

Velocity Shipping Help Center

Welcome to the Velocity Shipping Help Center! Find answers to common questions about using Velocity Shipping for your shipping needs.

Browse by Topic​

Store Integrations​

Connect your online store to Velocity Shipping for automatic order sync and fulfillment.

  • Shopify - Connect and manage your Shopify store
  • WooCommerce - Connect and manage your WooCommerce store

Partner Integrations​

Using an OMS or WMS? Learn how these integrations work with Velocity Shipping.

  • Partners - Clickpost, Pragma, Unicommerce, Vinculum, EasyEcom

Carrier Integrations​

Learn about our logistics partners and their capabilities.

Shipping Rules​

Set up rules to automatically select the best carrier for each shipment.

  • Shipping Rules - Carrier selection modes, rule conditions, High Performance mode

Smart Features (VAS)​

Reduce RTO and improve delivery success with our smart features.

Reports & Downloads​

Export your data and schedule automated reports.

  • Reports - Download shipment data, schedule reports, create custom exports

Billing & Payments​

Understand your invoices, charges, and payment options.

  • Billing - Invoices, wallet recharge, payment modes, GST setup
I want to...Go to
Connect my Shopify storeShopify Integration
Connect my WooCommerce storeWooCommerce Integration
See which carriers support my needsCarrier Integrations
Set up carrier selection rulesShipping Rules
Understand my invoiceBilling FAQ
Download a reportReports FAQ
Set up WhatsApp notificationsVAS FAQ
Reduce my RTO rateVAS FAQ

Need More Help?​

Can't find what you're looking for? We're here to help!

  • Email: support@velocity.in
  • Live Chat: Click the chat icon in your Velocity Shipping dashboard
  • Account Manager: Reach out to your dedicated account manager

Our support team typically responds within 2-4 hours during business hours.