Velocity Shipping Help Center
Welcome to the Velocity Shipping Help Center! Find answers to common questions about using Velocity Shipping for your shipping needs.
Browse by Topic
Getting Started
New to Velocity Shipping? Start here.
- Platform Overview - What is Velocity, key concepts, dashboard navigation, setup checklist
Authentication & Access
Manage logins, team members, and access permissions.
- Authentication & Access - Login, password reset, sub-users, roles, API keys
Store Integrations
Connect your online store to Velocity Shipping for automatic order sync and fulfillment.
- Shopify - Connect and manage your Shopify store
- WooCommerce - Connect and manage your WooCommerce store
Partner Integrations
Using an OMS or WMS? Learn how these integrations work with Velocity Shipping.
- Partners - Clickpost, Pragma, Unicommerce, Vinculum, EasyEcom
Carrier Integrations
Learn about our logistics partners and their capabilities.
- Carrier Integrations - Delhivery, BlueDart, DTDC, Ekart, Xpressbees, Shadowfax
Tracking & Order Status
Track shipments and manage order sync from your store.
- Tracking & Order Status - Status meanings, tracking issues, order synchronization
Warehouse Management
Set up your warehouses, pickup locations, and return addresses.
- Warehouse Management - Add warehouses, RTO addresses, multi-warehouse setup
Shipping Rules
Set up rules to automatically select the best carrier for each shipment.
- Shipping Rules - Carrier selection modes, rule conditions, High Performance mode
Smart Features (VAS)
Reduce RTO and improve delivery success with our smart features.
- Value Added Services - AI Calling, WhatsApp Notifications, RTO Prediction, Early COD
Reports & Downloads
Export your data and schedule automated reports.
- Reports - Download shipment data, schedule reports, create custom exports
Billing & Payments
Understand your invoices, charges, and payment options.
- Billing - Invoices, wallet recharge, payment modes, GST setup
Quick Links
| I want to... | Go to |
|---|---|
| Get started on the platform | Platform Overview |
| Reset my password / add team members | Authentication & Access |
| Connect my Shopify store | Shopify Integration |
| Connect my WooCommerce store | WooCommerce Integration |
| See which carriers support my needs | Carrier Integrations |
| Track a shipment | Tracking & Order Status |
| Fix order sync issues | Tracking & Order Status |
| Manage my warehouses | Warehouse Management |
| Set up carrier selection rules | Shipping Rules |
| Understand my invoice | Billing FAQ |
| Troubleshoot wallet / recharge issues | Billing FAQ |
| Download a report | Reports FAQ |
| Set up WhatsApp notifications | VAS FAQ |
| Reduce my RTO rate | VAS FAQ |
| Handle a customer return | Returns & QC |
Need More Help?
Can't find what you're looking for? We're here to help!
- Email: support@velocity.in
- Live Chat: Click the chat icon in your Velocity Shipping dashboard
- Account Manager: Reach out to your dedicated account manager
Our support team typically responds within 2-4 hours during business hours.